Ongoing Policy Activation

I am absolutely disgusted with the service we have received from Discovery Life Insurance! Is it normal for a policy to take 2 months to activate? In fact 2 months into the process and I still do not know what is going on with our policy. *22 July - accepted the quote and did the 1hr medical call *4 Aug - went to Discovery for the required medical check up *6 Aug - contacted Discovery for an update and to advise that when we arrived at Discovery the nurse said my partner needed an ECG but they do not perform them so I needed to ask the consultant why it was required and how to move forward. *12 Aug - chased for a reply to my mail *20 Aug - received a random mail stating a PMA and ECG was required - again no further info or which member it is required for despite asking for more info *25 Aug - booked & did the test with our normal GP *31 Aug - then found out that it was actually required that another doctor signs the PMA and Discovery said that we needed to pay R635 for this report which we refused to do *3 Sept - Discovery advised they are awaiting an invoice from the doc & once received they would make full payment *10 Sept - Discovery called to advise that a courier needed to collect documents and that was the cause for delay *14 Sept - documents finally received for the tests completed 25 Aug! Then got asked about the PMA again and for contact details for the doctor - even though Discovery previously told us they were in contact with the doctor and required payment for him? *22 Sept - all of a sudden the PMA is no longer required and yet I still do not know where this policy stands after far too many back and forth mails and phone calls?