Once Bitten, Twice Shy

I am so saddened that I find myself using this platform yet again for the same company and almost the same reason.

So, I sent a request for school fees through the global protector education plan beginning of January 2019. I immediately received an automated response which advised a consultant would contact me within 5 working days, an additional 5 days later I found myself sending another email and this time the automated email said two (2) days.

I wonder how they ended up with the false reputation they have because the services is really appalling. I am single mother, earning for next to nothing and school fees should be the last thing on my plate because of the plan decease had in place. Why is it that no one actually follows up with clients, how is it that 3 years later, things are still the same?

I have called Discovery and on the first time, the call was disconnected and no call back. The second time I got through to Nozipho who called me back and asked me for reference number to check who had the file. I forwarded the email and she acknowledged receipt of the email. The email asked me to sent a completed claim which I did 2 days after contacting them (not pleased). I have tried to get through to Nozipho with no luck and sent her an email directly to clarify what I was not understanding and sadly she works for Discovery and is ignoring me. It is very sad because first of all Discovery did not want to acknowledge that my daughters claim was valid and wanted me to prove relationship between my daughter and father which was strange considering they had administered other monies and paid them out. Shocking indeed!

I think there should be a company that deals with the likes of *****s like Discovery because evidently they do not care about anybody.

Sad, sad, sad case this Discovery!