Not happy customer

I've put a funeral claim with discovery life, i am so disappointed with their service. Firstly they call you while you are grieving and ask you questions that they were supposed to ask when u took out the policy. After that they send me an email saying i have de*****ed them and they cannot pay me. While i was busy with the funeral and already send them a quiry and waiting boom i get my premiums back from them without even talking to me. I wrote to ombudsman and they've send an email saying i must wait for discovery for 6 weeks to reply to me. Discovery policy no *** and claim no is 59056 all i want is my money not the premiums. Please help me