MvdW
Marne van der Walt

1 reviews | Active since Nov 2016

05 Jul 2017, 15:49

Not good!

<p>I have been trying to cancel my policy with you for three days now. I phone you then I'm put on hold, endlessly transferred and even ons promise to do so this morning, but still no confirmation email. When I go online and request for you to phone me, nothing happens. </p> <p>Cancelling our car insurance with you was much more easy. One phone call, no hassles. </p> <p>O, I even got some person telling me I need to write an email to cancell the policy. But to make myself clear, I am not writing any letters, because you do not respond anyway. </p> <p>Since we have joined with you guys it was an endless hassle for service. So please, may I get some assistance? </p>

0
Replies (3)
Discovery Life
Discovery Life's reply06 Jul 2017, 08:37
Official

Thank you for raising your concerns with us.

We have emailed you as we require additional information from you in order to resolve your complaint.

Regards,

Preveshen
Discovery Life

Discovery Life
Discovery Life's reply11 Jul 2017, 15:05
Official

We confirm that your complaint has been resolved and formal feedback has been emailed to you.

Regards

Preveshen
Discovery Life

MvdW
Marne van der Walt's update11 Jul 2017, 15:17
Reviewer Update

Hi, thank you for resolving the problem for me.

Really sucks that we have to run to hellopeter before you help us, but thank you, I appreciate it.