Not following procedure

I Ruth Packham, policy number *** contacted the call centre to terminate my insurance. the consultant confirmed that I need to send a signed letter stating the termination. She also sold the product again and gave me the advantages to the policy. Not sending the signed letter was my way of not terminating the policy. A few days ago I received an email stating that my policy is terminated. I returned the email to ask how can it be when I did not send a signed letter. I was told that because it was done telephonically it could be terminated.<br> No option of someone will call, but instructions on how to re-apply.<br> No email to state that they are going ahead with the termination without a signed letter.