DB
David B

1 reviews | Active since Mar 2009

02 Nov 2021, 11:04

Non-payment of matured policy twop month's late

I purchased a Health Protector from Discovery Life many years ago. I turned 65 on the 5th September 2021 and received a letter from then informing me that my policy had matured and I would be paid out during October 2021 a month after my 65th birthday. It is now nearly two months after my birthday. Does Discovery Life have cashflow problems or is the Group perhaps in trouble because of the new Bank launched? Not making payment on a policy is extremely concerning and I think anyone out there with a 'soon to mature' policy should request guarantees from the Discovery Group that their policy will be paid. A month late is inexcusable,

0
Replies (2)
Discovery Life
Discovery Life's reply02 Nov 2021, 11:22
Official
Thank you for raising your concerns with us.

We are investigating your complaint and we will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply03 Nov 2021, 13:52
Official
Your complaint was resolved and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life