RvdB
Richard van den Barg
1 reviews | Active since May 2014
09 Jun 2015, 09:37
NO RESPONSE TO SEVERAL EMAILS!
I have had no response whatsoever to numerous emails,, save for the automated one telling me to expect feedback with 24 - 48 hours. <br> HA!<br> The first email was sent in the 3rd week of May!<br> My daughter recently left my medical aid and joined her own (Discovery) and because she is listed on my Health plan protector policy she now has an issue with her gap cover.<br> I need this to be sorted out...it appears that there is a black hole at Discovery Life......the Health dept. hasd been helpful but have advised that they cannot assist me any further.
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Discovery Life's replyOfficial
09 Jun 2015, 16:47Hello RichvdB,
Our telephone conversation refers.
You have mentioned that this matter has been resolved and that you currently have no further concerns.
Our Call Centre consultant has also assisted with an explanation of how the policy works and that your daughter is no longer covered under this benefit as she is now on her own medical aid. An updated copy of your policy document has been emailed to you for confirmation.
Regards,
Precious
DISCOVERY LIFE
Our telephone conversation refers.
You have mentioned that this matter has been resolved and that you currently have no further concerns.
Our Call Centre consultant has also assisted with an explanation of how the policy works and that your daughter is no longer covered under this benefit as she is now on her own medical aid. An updated copy of your policy document has been emailed to you for confirmation.
Regards,
Precious
DISCOVERY LIFE
Discovery Life's reply09 Jun 2015, 16:47
Official
Hello RichvdB,
Our telephone conversation refers.
You have mentioned that this matter has been resolved and that you currently have no further concerns.
Our Call Centre consultant has also assisted with an explanation of how the policy works and that your daughter is no longer covered under this benefit as she is now on her own medical aid. An updated copy of your policy document has been emailed to you for confirmation.
Regards,
Precious
DISCOVERY LIFE
Our telephone conversation refers.
You have mentioned that this matter has been resolved and that you currently have no further concerns.
Our Call Centre consultant has also assisted with an explanation of how the policy works and that your daughter is no longer covered under this benefit as she is now on her own medical aid. An updated copy of your policy document has been emailed to you for confirmation.
Regards,
Precious
DISCOVERY LIFE