CM
Chantelle M

1 reviews | Active since Oct 2012

27 Jul 2020, 14:52

No regard for your customers

I’ve had it up to my ears with this *********** people in this company. Months ago I cancelled our life insurance and have been sending emails and phone calls non stop. Yet still even after receiving a cancelation mail they still took money out of my account! Me Matabane “our broker” never answers mails it calls and Gladys does not reply either. And now I have money taken out of my account that will probably not be given back! Seriously! I can’t event wrap my head around this and I am in tears as a result! Will never tell anyone to get life insurance through them. They bait you and when you cannot afford the premiums they don’t even bother to help you!!!!! Not happy at all

0
Replies (2)
Discovery Life
Discovery Life's reply28 Jul 2020, 09:42
Official
Dear Chantelle

Thank you for your post.

Kindly note that we have made an attempt to call you to acknowledge receipt of your complaint.  We will however communicate further with you via email. 

Regards

Precious 
DISCOVERY LIFE 
Discovery Life
Discovery Life's reply17 Aug 2020, 12:19
Official
Dear Chantelle

We hereby confirm that your complaint has been resolved. 

Regards

Precious 
DISCOVERY LIFE