No problem accepting premiums, but refuses to pay funeral claim

<p>My wife passed away in February. I have a group spouse funeral cover at my employer through Discovery Life. Although they have no problems taking my monthly premiums, when I needed the money, Discovery Life had all kinds of stories. Now correct me if I am wrong, but the very purpose of funeral cover is to provide for one in your time of need, i.e. more or less when the funeral takes place. This obviously is not Discovery Life's view of things. To this day, almost two months later, I have yet to receive one cent from Discovery. Their absolutely pathetic excuse? That my wife's death certificate doesn't state the cause of death (she underwent a post-mortem and we're awaiting the results.) Secondly, my bank statement wasn't stamped by the bank. No, really, this is their shocking excuse.</p> <p> </p> <p>Once again, this utterly defeats the object of having funeral cover, and it is patently obvious that Discovery Life is very happy to take one's money, but looking for the most absurd reasons not to pay out. To all employees who mistakenly think that Discovery Life has the slightest intention of honoring its obligations, think again. Like me, you may be having premiums deducted for absolutely nothing.</p>