No one to HELP. Poor service.

I have been trying to get vitality activated, but with every attempt I have failed. My life cover started on the 1st of August , which is today but debit order went off on the 15th, great. I was then told vitality will also start today, but to my surprise it wasn’t activated. I spoke to Basetsana she tried activating it for me and discovery did something completely different, they instead quoted me on vitality premium instead of vitality active, I am tired at this stage of them . I never really get help , and when I got transferred to discovery life I was told I have reached them outside their working hours, which was just after 4pm. The service at discovery as went to the pits, really really bad. Disgustingly bad.