No Feedback

<p>I realised that a policy with Discovery is still deducting money after I've cancelled my membership with them 7 years ago. I've asked for the documentation on the policy date which I cant remember I've taken out. After inquiring on cancelling the policy I've been informed that i will loosei all the money. The responce why didnt I cancel the policy when I cancelled my membership . I would have if I know about it!! Why didnt they communicate the information of that policy through to me when I did cancelled my membership. Why keep it quite and assume that I will want to go on with that? I already spoke to 3 consultants every one promising me that they will send my details and request for documentation to their managers. I had no feedback and phoning every 2nd day for following up's just to get the same response. "Our manager will follow-up." I havent paid the policy for 2 months, and need feedback asap before they cancell the policy and I loose al that money.</p>