No Cover and I'm under the impression I am!!

I've been a Vitality member for some time via my Health plan with Discovery. I cancelled my medical aid and contacted Discovery Life and was assisted by Pheello L Takalimane and his service was good. I received a message confirming an appointment that was made by my wife for herself and yet I had to leave work early as I didn't want any delays and had no time to fight with Discovery. Virgin active debited me R1000 and that made me contact discovery and then I was advised I had no active life cover and this was confusing as I had no correspondence from discover and under the impression that I app**** and done my medicals and I had cover. I contacted Pheello L Takalimane and he advised that according to Mavrodiva Orei I will be doing the lung function at my doctor. I have not spoken to Mavrodiva Orei at all even for my medical appointment. I contacted Mavrodiva Orei and trying to get a booking as Discover Life advised that within 10 days they can back date my Vitality. Im very upset as I got Debited R1000! by Virgin active because of discoveries incompetence and now I ave to run around after them. I just lost my uncle a few days ago and Discovery is just adding to my work load. I need assistance is getting my plan active and a credit on my gym membership.