No as on top of things as they portray to be...

<p>I qualify for my cash back. I requested that the money be paid to the premium paying account (premium paying account for more than two years). I sent a bank statement on 29 July 2016. No feedback, until I followed up with them yesterday (17 August). It was escalated to a manager. I requested that the consultant contact me on my cellphone with feedback...no call either. The payback amounts to just over 2 premiums...it shouldn't be this difficult to collect such a small amount of money.</p>