Nightmare with Discovery retirement funds

Trying to do a follow up on my Provident payout with Discovery is a nightmare. The payout was due the beginning of August(8 weeks). I sent an email and I was advise that it will be sorted the 16th or the 20th August. So i waited even though this is already past the 6 to 8 weeks that was indicated to me. On Friday the 23rd i emailed Ben who forwarded my email to ***, still no reply on that email. On 26 August I call the call center only to be told that a Supervisor will call me back during the course of the day. I enquired why the agent can't assist me and was told, " I don't have access" To this momemt I am still waiting on the supervisor to call back. This morning I call again, and speak to Nodel or Lorel(not sure) while giving my ID number the call cut. I call back speak to a different agent who now advises me that the 2 agents working with the payout queries are in a meeting. So 2 seconds ago i spoke to one of them and boof they are now in a meeting. This agent had 2 options. 1. To finish my query or 2. Politely tell me that there is a meeting and would call me back after. Not drop the call while I am speaking. Someone must call me and get this resolved immediately.