KS
Kekeletso S

1 reviews | Active since Mar 2014

23 Mar 2020, 10:33

Nicholas Rama - Unprofessional and rude Sales Person!

Rude sales person Nicholas Rama that wanted to me to forcefully take up a policy without me reviewing it to my satisfaction. He even hung up after I requested the review the documents and said that he has done all the hard work. I'm very loyal to Discovery but at the rate that your sales consultant are going, I'd rather take up life cover and everything else, elsewhere. Very unprofessional, forceful and and borderline rude! Definitely needs etiquette training. This is against TCF, he did not want to afford me an opportunity to make an informed decision regarding the policy he was quoting me on.

0
Replies (3)
Discovery Life
Discovery Life's reply23 Mar 2020, 12:43
Official
Thank you for raising your concerns with us.

As discussed telephonically your complaint will be addressed with the relevant Brokerage and we will arrange a new Adviser. A formal response will be sent to you via email.

Regards,

Habibah
Discovery Life 
Discovery Life
Discovery Life's reply23 Mar 2020, 16:24
Official
Your complaint has been resolved and formal feedback was sent to you via email.

Regards,

Habibah
Discovery Life 


KS
Kekeletso S's update23 Mar 2020, 17:07
Reviewer Update
Thank you. I appreciate the speedy response.