NC
Nkhensani C

1 reviews | Active since Feb 2015

13 Jun 2017, 12:07

New Policy - Incorrect Information

<p>I opened a funeral Policy cover for my parents and brother.</p> <p> </p> <p>This was done telephonically by one of your agents I gave her all the details and explained that I am the policy owner.</p> <p> </p> <p>When the policy document was sent to me, the stated my name/initials as the Policy owner but with my mothers identity dodument number. evrything in this policy is incorrect.</p> <p> </p> <p>Even the address is incorrect,</p> <p>I called your call centre and was told that I wont be able to change the information as I am not the policy owner, which is utter nonsense.</p> <p> </p> <p>I am the policy owner I am the one paying for this policy. I was told that the consultant who helped me open this policy will be in touch and I am still waiting for this to happen.... a week later still nothing.</p> <p> </p> <p>I have been sending emails and I am getting no response.</p> <p> </p> <p>Please assist or else cancel this policy because it looks like I will be paying money for nothing seeing that all the information on that policy is incorrect.</p> <p> </p> <p>I am so disapointed by discovery </p>

0
Replies (2)
Discovery Life
Discovery Life's reply13 Jun 2017, 13:12
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards

Habibah
Discovery Life

Discovery Life
Discovery Life's reply23 Jun 2017, 15:41
Official

We confirm that your complaint has been resolved and formal feedback has been sent to you via email.

Regards,
Habibah
Discovery Life