CB
Christine B

1 reviews | Active since Sept 2015

04 Dec 2024, 12:39

Never trust Discovery with your life...they simply don't care

Discovery and their financial advisors are absolutely useless. Although we need to make payments every month towards a life policy, we are not getting any service from them, and they have even now gone so far to tell me that they will not respond to my emails anymore, although they refuse to give me a refund so that I can take business elsewhere and they refuse to tell where to report this ********* behavior. Clinton and Noa does not care one bit about customer or customer service, all they want is a debit order on a policy every month so that they can pocket their money but when it comes to service, they blatantly tell you that they won't correspond with you anymore.

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Replies (2)
Discovery Life
Discovery Life's reply04 Dec 2024, 13:22
Official
Dear Christine

our complaint regarding the Financial Adviser’s conduct will be referred to our Distribution Complaints Team who handle advice and conduct related complaints against Discovery Financial Advisers. They will investigate the matter and provide feedback directly to you.

Regards,

Discovery Life

CB
Christine B's update04 Dec 2024, 13:27
Reviewer Update
I am not interested in any feedback. All I want now is a refund and for all my product to be cancelled