Need too sort your systems out and get better customer service

I have recently taken out a life policy with vitality attached to it. The start date is 01/02/2023, I have been debited but when I call the call center they say it doesn't exist. So, the nurse came out to do bloods and I was debited but it doesn't exist, please explain!

On top of that, the call center agent seems to have a bit of an unnecessary attitude.