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Meena L

1 reviews | Active since Aug 2016

06 May 2020, 14:00

Misselling, poor communications, poor service

Discovery Life agents have miss-sold a policy, been deceptive and also continue with poor communications and poor services. Despite my going to the HQ and despite the promise to have someone contact me to remedy the issues, no promise has been kept thus far. Instead, there is now the added stress from a threat to cancel a policy.

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Replies (5)
Discovery Life
Discovery Life's reply06 May 2020, 16:33
Official
Dear Meena L

Thank you for your post.  

Please note that we have made several attempts to contact you on the number provided, to obtain additional information in this regard. 

Kindly respond to our email with the requested information, so that we can assist. 

Regards

Precious
DISCOVERY LIFE 
Discovery Life
Discovery Life's reply18 Jun 2020, 22:41
Official
Dear Meena L

We confirm that the complaint has been resolved.   

Regards

Precious 
DISCOVERY LIFE
ML
Meena L's update19 Jun 2020, 00:47
Reviewer Update
Hi Precious. The complaint cannot be resolved as yet. I had written to discovery that I will be sending a response to the Discovery findings.
Discovery Life
Discovery Life's reply19 Jun 2020, 09:05
Official
Dear Meena L

The initial part of the complaint was resolved as per our letter dated the 18th of May 2020.  We will however log your feedback or findings as a review when received. 

Regards

Precious 
DISCOVERY LIFE
ML
Meena L's update03 Jul 2020, 15:42
Reviewer Update
I have to disagree with Discovery. The matter cannot be resolved without first consulting. A letter was sent by Discovery but that does not mean that the content is agreed with.
Please advise, does discovery life have the option of a payment holiday (such as I understand other providers have...up to six months?)?