LB
Luvesh B

1 reviews | Active since Mar 2012

01 Sept 2017, 15:20

Misleading financial advisors

I had made contact with Discovery Life and was assigned an "adviser" he came through and I must say is a very good salesman as he won my trust over, I had a competitors quote of which he pointed out that Discovery has more benefits ie. "Parent child cover" included and "payouts" at intervals. So I signed up with him on this basis.

It's two years now and a new competitor recently viewed my cover and pointed out to me that I am not covered for the above-mentioned items as I am on the "Essential package" and not the "Comprehensive package" which I was led to believe im on.

I trusted this guy especially being an employee from Discovery, I didn't think he will mislead me hence I never scrutinized the documents sent to me.

I raised a query with him and its 5 working days and I haven't gotten a reply.

Very disappointed with this and I will be canceling for sure as this is *********, yet alone the competitor can do the same deal at R150pm cheaper!

0
Replies (2)
Discovery Life
Discovery Life's reply01 Sept 2017, 18:02
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will respond to you via email.

Regards,

Habibah
Discovery Life

Discovery Life
Discovery Life's reply12 Sept 2017, 14:42
Official

Your complaint has been resolved and formal feedback has been emailed to you.

Regards


Habibah
Discovery Life