Mishandled my request!

I asked discovery life to remove my vitality from my account to have it linked to my medical aid. 3 weeks later I’m still getting conflicting updates from the people I’ve spoken to. I’ve been charged double for the same product and at this rate it looks like I’ll have no resolution to the issue when the next debit order comes off. Such a painful experience having to follow up over and over again with no success. It’s even more sensitive because this related to my life cover, the fact that I’m getting such service while I’m still here imagine in the event when I’m no longer here and my loved ones being put through this.