TD
Taryn D

1 reviews | Active since Nov 2022

24 Nov 2022, 13:39

Mental awareness due to life policy - Discovery

I app**** for a Life Insurance through Discovery Life. Nurse came in last week to draw bloods and urine sample. I did fill in form that I have Schizophrenia. It was not approved due to me having Schizophrenia. I am not a happy customer. I have been on Discovery medical aid for nearly 10 years and the utter disappointment. I only realize now that I have a mental illness that I can have a life policy but to my dismay they did not approve. To my assumption mental health plays a very important part in today's world, but yet they did not approve my life policy even when they are well aware of my condition. No support in what I suffer from. From a dreary disappointed customer. How can I go about resolving this? Will this be continuous where mental patients can't get life policy? One never expects a mental illness. Regards

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Replies (2)
Discovery Life
Discovery Life's reply24 Nov 2022, 14:00
Official
Thank you for raising your concerns with us.

We are investigating your complaint and we will provide feedback to you via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply25 Nov 2022, 15:18
Official
Your complaint was resolved, and formal feedback has been emailed to you.

Regards,

Habibah 
Discovery Life