Lost trust, Discovery and their Associates

I started at a new company in February 2018. I had a life insurance policy in place at Discovery. The new company has a compulsory life and disability policy also at Discovery. So I asked my financial advisor to cancel the policy for me. He send me the necessary forms, I asked if it has all the details he requires and said yes. Send and signed the document back to him. 03 July 2018 I realised discovery was still debit ordering my account. I informed my advisor without any response. I then called discovery directly, Spoken over the phone to a very nice gentlemen. He said its unfortunate, but will have to see if management can look into it as 30 days notice will still need to be given.

Fine, like anything in South Africa these days, what can you do? So I forwarded my original request to cancel the policy that I send to my Advisor to the email I was provided for cancellations. I received an email a day later indicating that I have to draw up a new letter because the policy wasn't specified on the first letter. Ironically the email I got back has my policy number specified. Neither did the nice gentlemen on the phone said I need to provide it.

Completely lost trust in Discovery and their Associates