SP
Sunita Parmar-Khoza
1 reviews | Active since Jul 2012
11 Aug 2022, 13:42
Life refuses to update my accurate health status
I would like to find out why Discovery refuses to update my smoker status. I was very honest about 2 months of smoking in 2020, and took the 12 month penalty after I stopped - for being honest. Now almost 24 months later, your underwriters are refusing to update my non-smoker status? Please may you advise me how being an honest client when your underwriting question is "Have you smoked a tobacco product in the last 12 months" would be answered NO - but my policy reflects YES? My broker from Afken is just as useless in giving me answers that represent my best interests.
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Replies (2)0
Replies (2)Discovery Life's replyOfficial
11 Aug 2022, 14:25Dear Sunita P
Thank you for your review.
As discussed, kindly note that we will investigate and provide you with feedback with regards to your complaint.
Regards
Precious
DISCOVERY LIFE
Thank you for your review.
As discussed, kindly note that we will investigate and provide you with feedback with regards to your complaint.
Regards
Precious
DISCOVERY LIFE
Discovery Life's reply11 Aug 2022, 14:25
Official
Dear Sunita P
Thank you for your review.
As discussed, kindly note that we will investigate and provide you with feedback with regards to your complaint.
Regards
Precious
DISCOVERY LIFE
Thank you for your review.
As discussed, kindly note that we will investigate and provide you with feedback with regards to your complaint.
Regards
Precious
DISCOVERY LIFE
Discovery Life's replyOfficial
30 Aug 2022, 23:07Dear Sunita P
We confirm that your complaint has been resolved. A formal resolution has been emailed to you.
Regards
Precious
DISCOVERY LIFE
We confirm that your complaint has been resolved. A formal resolution has been emailed to you.
Regards
Precious
DISCOVERY LIFE
Discovery Life's reply30 Aug 2022, 23:07
Official
Dear Sunita P
We confirm that your complaint has been resolved. A formal resolution has been emailed to you.
Regards
Precious
DISCOVERY LIFE
We confirm that your complaint has been resolved. A formal resolution has been emailed to you.
Regards
Precious
DISCOVERY LIFE
