GM
Gerald M
1 reviews | Active since Oct 2019
21 Dec 2022, 00:38
Life policy payment never received
Good day to whom it may concern.
I am in desperate need to talk to the right people regarding a life claim that discovery claims to have paid me.
Discovery claims to have released a life policy payment on the 24th November 2021. It is now a year later being the 21 December 2021 and I have never received that payment?
My father passed away on the 9th November 2021.
Please can the right people get in contact with me regarding the payment of the life policy and when will it be in my account. It is deeply concerning that this money was never received by me.
Please see this as an urgent matter.
Kind regards
Helpful (0)
Replies (9)0
Replies (9)GM
Gerald M's updateReviewer Update
21 Dec 2022, 00:39Apologies it is now 21 December 2022 later
GM
Gerald M's update21 Dec 2022, 00:39
Reviewer Update
Apologies it is now 21 December 2022 later
Discovery Life's replyOfficial
21 Dec 2022, 07:10Thank you for raising your concerns with us.
We have escalated your complaint to our Claims Management Team for their urgent attention. A Customer Relationship Manager from this department will contact or respond to your concerns accordingly.
Regards,
Habibah
Discovery Life
We have escalated your complaint to our Claims Management Team for their urgent attention. A Customer Relationship Manager from this department will contact or respond to your concerns accordingly.
Regards,
Habibah
Discovery Life
Discovery Life's reply21 Dec 2022, 07:10
Official
Thank you for raising your concerns with us.
We have escalated your complaint to our Claims Management Team for their urgent attention. A Customer Relationship Manager from this department will contact or respond to your concerns accordingly.
Regards,
Habibah
Discovery Life
We have escalated your complaint to our Claims Management Team for their urgent attention. A Customer Relationship Manager from this department will contact or respond to your concerns accordingly.
Regards,
Habibah
Discovery Life
GM
Gerald M's updateReviewer Update
21 Dec 2022, 08:12Thank you so much, it's much appreciated
GM
Gerald M's update21 Dec 2022, 08:12
Reviewer Update
Thank you so much, it's much appreciated
Discovery Life's replyOfficial
21 Dec 2022, 11:34Your complaint has been resolved and formal feedback was sent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply21 Dec 2022, 11:34
Official
Your complaint has been resolved and formal feedback was sent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
GM
Gerald M's updateReviewer Update
01 Jan 2023, 17:16This issue was not resolved and nothing has been sent to me. Discovery owes me a life policy and this better get rectified as soon as possible
GM
Gerald M's update01 Jan 2023, 17:16
Reviewer Update
This issue was not resolved and nothing has been sent to me. Discovery owes me a life policy and this better get rectified as soon as possible
Discovery Life's replyOfficial
03 Jan 2023, 09:14Kindly refer to the email that was sent to you from the Life Claims Team on the 21st of December 2022. We will request that it is also resent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply03 Jan 2023, 09:14
Official
Kindly refer to the email that was sent to you from the Life Claims Team on the 21st of December 2022. We will request that it is also resent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
GM
Gerald M's updateReviewer Update
03 Jan 2023, 12:51I have received no correspondence from discovery please use the right email address ***
GM
Gerald M's update03 Jan 2023, 12:51
Reviewer Update
I have received no correspondence from discovery please use the right email address ***
Discovery Life's replyOfficial
03 Jan 2023, 13:41Another email was sent to you today at 1:23pm to the correct email address.
Regards,
Precious
Discovery Life
Regards,
Precious
Discovery Life
Discovery Life's reply03 Jan 2023, 13:41
Official
Another email was sent to you today at 1:23pm to the correct email address.
Regards,
Precious
Discovery Life
Regards,
Precious
Discovery Life
GM
Gerald M's updateReviewer Update
03 Jan 2023, 16:27Thank you Precious. Email received by Lauren.
The email for the payments Lauren sent me I agree with and I did receive that, I sent her a payment letter of another policy which i was the only beneficiary of and I was to receive 96% of the policy benefit. This is the one that is missing that I never received.
Lauren has forwarded my email to claims review asking to assist me. No correspondence as of yet from the claims review. Hopefully they will be in contact soon.
Thank you.
Kind regards
Gerald Marais
The email for the payments Lauren sent me I agree with and I did receive that, I sent her a payment letter of another policy which i was the only beneficiary of and I was to receive 96% of the policy benefit. This is the one that is missing that I never received.
Lauren has forwarded my email to claims review asking to assist me. No correspondence as of yet from the claims review. Hopefully they will be in contact soon.
Thank you.
Kind regards
Gerald Marais
GM
Gerald M's update03 Jan 2023, 16:27
Reviewer Update
Thank you Precious. Email received by Lauren.
The email for the payments Lauren sent me I agree with and I did receive that, I sent her a payment letter of another policy which i was the only beneficiary of and I was to receive 96% of the policy benefit. This is the one that is missing that I never received.
Lauren has forwarded my email to claims review asking to assist me. No correspondence as of yet from the claims review. Hopefully they will be in contact soon.
Thank you.
Kind regards
Gerald Marais
The email for the payments Lauren sent me I agree with and I did receive that, I sent her a payment letter of another policy which i was the only beneficiary of and I was to receive 96% of the policy benefit. This is the one that is missing that I never received.
Lauren has forwarded my email to claims review asking to assist me. No correspondence as of yet from the claims review. Hopefully they will be in contact soon.
Thank you.
Kind regards
Gerald Marais