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Shimonay A
1 reviews | Active since May 2011
17 Nov 2022, 14:33
Life policy lack of information and processes
I was a part of a Group Scheme and left the employ of the company at the end of July 2022. I have done numerous calls and queries asking that my policy I have been paying for the past 8.5 years simply be moved to individual so I can continue paying. I have been sent from pillar to post and still nowhere close to getting my life cover continued. I called the Individual group cover, and they advised I contact Group and so its been 3 months of back and forth. Is there anyone at Discovery that knows how to deal with policy continuation?
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Replies (2)
Discovery Life's replyOfficial
17 Nov 2022, 14:45Thank you for raising your concerns with us.
Your complaint has been referred to the Group Risk Team. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
Your complaint has been referred to the Group Risk Team. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
Discovery Life's reply17 Nov 2022, 14:45
Official
Thank you for raising your concerns with us.
Your complaint has been referred to the Group Risk Team. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
Your complaint has been referred to the Group Risk Team. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
SA
Shimonay A's updateReviewer Update
21 Nov 2022, 12:224 Days later and no response. This is exactly how things have been going since July 2022. A policy I have been paying for 8 years!!! No one has made any contact.
SA
Shimonay A's update21 Nov 2022, 12:22
Reviewer Update
4 Days later and no response. This is exactly how things have been going since July 2022. A policy I have been paying for 8 years!!! No one has made any contact.