CD
Cebo D

1 reviews | Active since Aug 2022

29 Aug 2022, 11:55

LIFE POLICY ClAIM DENIAL

Hi, i am unhappy with discovery life based on the claim decision they made on 21 February 2022. They insisted my father didn't attend medical test provided by the health care provider Neuberg Global Lab on 06 October 2020. Also the medical appointment was set by them including the Doctor working for company, in the short medical report consent signed they provided occupational health doctor as nominated doctor in which they need medical history of my father from muted email (04 October 2021) and gave them those details which was sent to claim assessor on (11 October 202) in order the claim assessment to begin. Also discovered that they hidden the original documents in intention to repudiate the claim and cancel the policy. Therefore i felt like the claim response was only denial for claim payout also i was present during medical examination with my father and it was the doctor working for health provider not the one they disclosed in consent signed on 06 October 2020 in which they got that information from the form was sent to them in order to process the claim as their protocal the claims department.

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Replies (2)
Discovery Life
Discovery Life's reply29 Aug 2022, 13:01
Official
Dear Cebo D 

Kindly note that your complaint has already been disputed and ventilated at our internal review forum, as well as the Long-Term Insurance Ombudsman.  The Long-Term Insurance Ombudsman made a ruling on this case in July 2022. 

Please follow the process outlined in the communication sent to you on how to take the matter further. 

Regards 

Precious 
DISCOVERY LIFE 
CD
Cebo D's update29 Aug 2022, 13:58
Reviewer Update
The response from Long-term was of denial in hearing my view as the complainant, therefore i still have the right to expose the information of what have been done in the claim decision since i've all the evidence while waiting for the ombudsman to revert it's time therefore to get assistance from reporting to news media since your'll are not interested in solving this matter based on all the information your'll provided in denial of this claim.