Life Insurance and Vitality

I have a Discovery hospital plan with 3 members and a life insurance policy just for myself. When I asked to add Vitality just for myself, my broker agreed that it was possible just to add myself. She initiated the activation of Vitality and a Vitality call centre agent phoned me back to complete the application. Agent also confirmed that only I would be on Vitality if I added it to my life insurance policy.<br> Once activated, I logged in to verify the members and my whole family is on Vitality! This is completely, utterly unattainable for me to manage my Vitality status if 3 people have to maintain Vitality points.<br> This is not what I asked for, and it's not what Discovery sold to me.<br> <br> This is the 2nd time now that Discovery Life is messing me around and I am highly, highly irate. It look 4 months this year to process an increase in life insurance, costing me additional premiums at a different insurer. In the process incorrect quotes were sent through, and quotations went missing.<br> <br> I specifically changed all my policies over to Discovery for the Vitality benefits, and Discovery's lack of customer care is just appalling. I sincerely regret making this decision, but I am stuck now