Level of service absolutely terrible.

I am absolutely frustrated by the level of service i am receiving from Discovery Life. I have logged 2 queries, the first initiated on 14 April and the other on 7 May and both are still unresolved. The query i sent on 7 May has not even been answered as yet. I received an automatic email that my query would be answered in 24 to 48 hours but here i am almost 2 weeks later with no response. If this is the level of service customers should expect then please stop lying on emails to yourselves and me. I have already begun my search for a life provider and will be cancelling all my policies with Discovery.