Lack of respect from Discovery Life Consultant

Appalling professionalism of Discovery Life Insurance staff members!!! I was phoned by a Discovery Life Insurance consultant this morning (21 October 2019) and asked if I would be interested in a quote on life insurance. The consultant began to ask a number of personal questions which I felt a bit uneasy giving over the phone considering I am already a Discovery client who already have personal detail information. I explained to the consultant that I feel uncomfortable sharing that information with him over the phone and he should be able to access it from Discovery's system (which I am assuming is where he got my cellphone number from). His response was to simply put the phone down on me!!! I find this type of customer treatment absolutely disgusting and puts a sour taste in my mouth with regards to the current product I have with Discovery if this is really how they treat their "valued" customers.

Discovery's consultants, whether in person or over the phone, are the ambassadors of the the company. Discovery may develop leading products but if their customer service is lacking/offensive then I am afraid I'd rather make use of competitors that actually do value their customers and treat customers with respect.

If this were my business and I knew that my potential customers were treated with a lack of respect as I experienced this morning, I would be terribly ashamed and embarrassed.