Lack of payment unacceptable

Don't you just love how Discovery is so quick to take your money, BUT when you claim it back they drag their feet in actually paying out your claim, never mind that they CONTINUE to deduct instalments AFTER the claim has been logged. I unfortunately have had to claim the life policy that I had on my husband after he was killed. That was 3 months ago. I have had to contact Discovery every single time I have wanted to get feedback, regardless of Discovery's \policy"as stated on their automatic email response and I quote... \""We will contact you within 2-4 working days with feedback on the progress of the Claim Assessment.\"" Every single time I call"