Lack of feedback and poor Claims service

Good day With sadness I write now on a public platform as the lack of feedback from a big company like Discovery and their brokers are shocking..but hey...maybe I'm just another number. I've logged a claim wit our broker Waldo du Plessis from Attooh brokers on the 10th of June 2021. Being in the insurance industry myself I understand assessments needs to be done so I give them... I think...sufficient time. On the 7th of July..over a month later of not hearing anything I ask my broker if there still anything outstanding and he said he hasn't heard anything yet. So I call Discovery and they say they haven't received anything? I call the broker and he says the docs might have sat in his outbox? That whole time? On the 10th of July I get a screenshot from him that Discovery got the docs..so okay. I give time again for assessments. Almost a month later heard nothing... Not even we're still assessing or nothing. On 4th of August I follow up to check if they still need anything just to hear they need the medical certificate from when I was booked off.. Which I've sent already but anyway... I send it again. On the 11th of August I phone the broker to get some feedback and he says the assessor said they busy with final assessment, which he was told the previous day and I again had to do the follow up work. Today, 16 August I call the call Centre to check what is happening because surely they now have everything as they said.... Just to find out they now need another doctors report! Apparently they've sent this beginning of August so I go check my mails...nothing. I call them back and check the email they used... ***. Seriously? They got my mail right when sending the annual increase letter but never once called or sms'd or nothing to follow up on this report now needed? Apparently the assessor Jamie Lee Smith is too busy to make contact I had to update my email address with the claims department now. If you not going to honor the claim please send me a letter in this regard so we can further discuss the matter or just give me some feedback. Me and my whole family is on your medical aid plan for many many years so please go to which ever doctor you need to go and let them pull up my history to give you whatever else reports you need. Kind regards L'Zeri Swart