RY
Richard Y

1 reviews | Active since May 2014

10 Mar 2016, 14:02

It is never easy

I am currently a member of Discovery Health and was interested in expanding my portfolio with them by moving my life insurance to them. A seeming simple task but met with difficulty. I logged on the Discovery website with and requested someone to call me back to get a quotation. A day later I was contacted. Seeing as Discovery already has all of my wife and my personal details in their system it would be a fairly quick process. This was not the case. I was asked to repeat all of my details again and then my wife's and because I did not have her ID number on hand I could not continue with the quotation process. THE INFORMATION THAT THEY ALREADY HAVE ON HAND!!! I am highly disappointed in that fact that YOU DISCOVERY did not make the process easier than going to a new company and starting from scratch!<br> <br> Thank you for not assisting me<br> <br> Kind regards

0
Replies (1)
Discovery Life
Discovery Life's reply10 Mar 2016, 14:39
Official
Hello Jester187,

Thank you for raising your concerns with us.

We have referred your complaint to the Sales Management Team for further investigation and they will provide feedback directly to you.

Regards

Habibah
Discovery Life