Insulting me without knowing I was on the line.

I arranged an appointment with Mr Fortune, a call centre agent for 9:45 so that I could confirm and accept the quote that he had prepared for my life insurance request.<br> <br> He had called me at 9:45 and I missed the call. I promptly called him back at 9:47 and his line was engaged.<br> <br> I contacted discovery and asked to speak to him, I was directed to his line. He had answered but somehow did not realise that I was on the line.<br> <br> His words to whoever was with him was \..... if this ***** answered his phone at 9:45 as agreed.....".<br> <br> I completed the policy questions and once done I informed Mr Fortune that next time he chooses to call a client a *****"