1 reviews | Active since Jan 2015
INSTRUCTION TO CANCEL IGNORED AND FORCED TO PAY FOR AN UNUSED BENEFIT
<p>I added Vitality to my Discovery Life and within a week a requested that the Vitality policy be cancelled from inception. This was after realising that I don't really need the policy.</p> <p>The instruction was sent in writing and Discovery Life and Discovery Vitality just ignored my instruction.</p> <p> </p> <p>I then refused to pay for Vitality and obviously Discovery Life cancelled my life policy. Imagine in this day of age. I have been talking to Discovery Life about reinstating my policy and they want me to pay for Vitality which i NTU'd (NOT TAKEN UP).</p> <p> </p> <p>I still want to Discovery Life policy but refuse to pay for Vitality.</p> <p> </p> <p>The pathetic service I have received from Discovery is appauling, this is not the expected service levels from them.</p> <p> </p>
Thank you for raising your concerns with us.
As discussed telephonically we are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
Thank you for raising your concerns with us.
As discussed telephonically we are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
Your complaint has been resolved and formal feedback has been emailed to you.
Regards,
Habibah
Discovery Life
Your complaint has been resolved and formal feedback has been emailed to you.
Regards,
Habibah
Discovery Life
