Inefficient service on Life cover

I have placed life cover with Discovery a little while ago. Until such time as i did the blood tests, I had been placed on conditional cover which i accept. Having done the blood tests two weeks ago, i still receive no communication at all regarding the status of the cover. When i try to call the company, there are no answers at all and the agent says he is not allowed to call me back as its an inbound call centre. What ****.

Absolutely pathetic service from a so called reputable company.