incorrectly took money from account

Dear Discovery<br> <br> I have lodged a complaint on Tuesday informing you of amounts taking off my account without any permission.<br> Amount off R463.38 was taken incorrectly by you and it was promised that it would be refunded within 48 hours still nothing.<br> This is scary to think you can just do what you want and try to get away with this.<br> Please refund my money IMMEDIATELY or maybe we must escalate to FSB.<br> <br> Thank you Regards<br> M de Wet <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Life by Hellopeter.com)</em></div>