TD
Thulisile D

1 reviews | Active since Sept 2013

08 Dec 2016, 10:55

Incorrect Premium Collected

<p>I called in your discover life contact centre department in mid september enquiring about the effects of cancelling Vitality, I was advised that that it wont impact my life policy premium negetively however would be required to pay back the money that I have received as cash back in the past years. To my supprise instead of R383.61 being debited an appalling amout R198.99 plus R623.79 total R822.78 was debited and now I am being told thats for vitality. Train your call centre agents to provide accurate information to clients and can I have my money back. I DO NOT WANT VITALITY WHY AM I PAYING FOR SOMETHING THAT I HAVE CANCELLED AND RECEIVED AN EMAIL STATING THAT IT HAS BEEN CANCELLED . STOP DOING AS YOU PLEASE WITH PEOPLES MONEY I WANT MY MONEY BACK. </p>

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Replies (2)
Discovery Life
Discovery Life's reply08 Dec 2016, 11:28
Official

Thank you for raising your concerns with us.

As discussed telephonically we are assisting with the resolution of your complaint and will provide feedback via email.

Regards,
Habibah

Best regards,

Discovery Life
Discovery Life's reply08 Dec 2016, 14:33
Official

We confirm that your complaint has been resolved.

A formal resolution letter has been sent to you via email.

Regards,

Habibah
Discovery Life

Best regards,