JS
Jo S
1 reviews | Active since Jul 2019
02 Jan 2020, 10:41
Incorrect information
The due date for my policy is 1 February 2020. I received the wrong information. Another thing is I was never informed of the option of a cashback after 5 years. The consultant has not phoned me back as I requested. I need to sort out my problems soon.
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Replies (3)0
Replies (3)
Discovery Life's replyOfficial
02 Jan 2020, 11:20Thank you for raising your concerns with us.
As discussed telephonically we are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
As discussed telephonically we are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's reply02 Jan 2020, 11:20
Official
Thank you for raising your concerns with us.
As discussed telephonically we are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
As discussed telephonically we are investigating your complaint and will provide feedback via email.
Regards,
Habibah
Discovery Life
JS
Jo S's updateReviewer Update
02 Jan 2020, 12:17Consultants phoning me, please give me enough time to get to my phone. I am not very mobile.
JS
Jo S's update02 Jan 2020, 12:17
Reviewer Update
Consultants phoning me, please give me enough time to get to my phone. I am not very mobile.
Discovery Life's replyOfficial
07 Jan 2020, 10:08Your complaint has been resolved and formal feedback has been sent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply07 Jan 2020, 10:08
Official
Your complaint has been resolved and formal feedback has been sent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life