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nomathemba M
1 reviews | Active since Jun 2012
29 Oct 2022, 18:47
incorrect debiting
I have an existing life policy with discovery since 2004, to my surprise my account has been debited overly by discovery, no call received to explain why, i think it's unfair practice to tap onto a person's bank without discussing with the Client.
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Replies (2)
Discovery Life's replyOfficial
31 Oct 2022, 08:10Dear Nomathemba M
Kindly note that we have made an attempt to contact you telephonically in this regard, but were unable to reach you.
Please note that the reason for the increase in your premiums is due to your policy going through its anniversary on the 1st of September 2022. Discovery Life notifies clients accordingly prior to the premium increases.
We would like to discuss your concerns and your policy in detail, outside of this public platform. Kindly note that we have sent you an email in this regard.
Regards
DISCOVERY LIFE
DISCOVERY LIFE
Discovery Life's reply31 Oct 2022, 08:10
Official
Dear Nomathemba M
Kindly note that we have made an attempt to contact you telephonically in this regard, but were unable to reach you.
Please note that the reason for the increase in your premiums is due to your policy going through its anniversary on the 1st of September 2022. Discovery Life notifies clients accordingly prior to the premium increases.
We would like to discuss your concerns and your policy in detail, outside of this public platform. Kindly note that we have sent you an email in this regard.
Regards
DISCOVERY LIFE
DISCOVERY LIFE
Discovery Life's replyOfficial
31 Oct 2022, 09:28Thank you for raising your concerns with us.
As discussed telephonically we will arrange for your financial adviser to contact you to assist. Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
As discussed telephonically we will arrange for your financial adviser to contact you to assist. Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Discovery Life's reply31 Oct 2022, 09:28
Official
Thank you for raising your concerns with us.
As discussed telephonically we will arrange for your financial adviser to contact you to assist. Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
As discussed telephonically we will arrange for your financial adviser to contact you to assist. Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life