*********** staff: Unable to update my monthly life policy amount

On 20 July 2018 I contacted the Discovery life helpdesk in order to upgrade my monthly premium to R350 as I wanted to join Vitality. I was advised that I would be sent a quote as they cannot increase the premium with verbal instructions (Quotation ********** 090 -MailRef# ********** 485#-). I then completed the quote which was sent to me and scanned it back as per request. I was then sent multiple emails regarding missing information from my forms which I completed and submitted. I followed up regarding the progress of my claim and I was still advised that they are busy processing it and that all will be finalized by latest 1 August 2018. It is now 6 August 2018 and my policy is still not updated. Furthermore I changed banks and Discovery still processed the debit order from my previous account even after they confirmed that the account details have been updated for my July debit order date. This process is taking forever unnecessarily and these delays are wasting my time and money. I will not be in-charge of paying the penalty fee from the bank for the unpaid debit order. Also when I first called in requesting the premium change the consultant that I spoke to advised that he can gladly transfer me to the cancellation department when I was advising regarding my feelings towards the fact that I do not get any money back for all my claim free years. It is disgusting and disappointing that an agent would be so quick to suggest such instead of making me see the benefits of the cover that I am paying for monthly with my own hard earned money.