*********** Staff and Process

Item: Discovery Life
Rating: 1
Author: Clayton H

I have requested on numerous occasions an increase in cession to my bank, I have phoned discovery life and sent numerous emails. Every time they Nishi Sewraj requests a different letter or changes the goal posts. It has now been two weeks since I requested the letter, and at no delay by myself. Every time I have sent what Nishi requested. I can only presume that Nishi has no idea how to do their job and is just wastng my time now. Please get somebody to help me with the SIMPLE TASK!

Helpful (0)

Replies (3)

Discovery Life's replyOfficial

09 Jun 2020, 08:22

Thank you for raising your concerns with us.

We have emailed you for your policy information.

Regards,

Habibah
Discovery Life

Discovery Life's reply09 Jun 2020, 08:22

Official

Thank you for raising your concerns with us.

We have emailed you for your policy information.

Regards,

Habibah
Discovery Life

Discovery Life's replyOfficial

11 Jun 2020, 13:17

Your complaint has been resolved and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life

Discovery Life's reply11 Jun 2020, 13:17

Official

Your complaint has been resolved and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life

Clayton H's updateReviewer Update

11 Jun 2020, 13:43

Very haphazard approach to finalise the issue. However after more back and forth communication it has finally been resolved in a manner that could have been done in the beginning.I, in fact did not need the ever growing list of documents and letters that Nishi requested and the cession was increase as per my original request and with original supporting documents. In this light, I am keeping my rating low to reflect the overall experience. ,

Clayton H's update11 Jun 2020, 13:43

Reviewer Update