1 reviews | Active since Jun 2011
Income protection/disability long delay and now I must pay for a second opinion?
<p>Unfortunately I have developed a condition called chronic cluster headaches. This diagnosed by a doctor over 2 years ago. My neurologist has submitted the requested report as well as my GP and another doctor. Discovery decided that they want me to see another neurologist for a second opinion but to crown it all they want me to pay for the visit? I find this most upsetting and disrespectful. This severe cluster headache consition has crushed my ability to work and has efectively bankruptted me, but Discovery want me to pay for a second opinion. I fail to understand why after all the years of paying my premiums without asking for a second opinion from Discovery, I am now treated like this. As I have said in my communications, you must decide if you are going to pay these benefits while I am still alive or after I have committed sucide. Cluster headaches are not called sucide headaches for no reason. The only way I have survived as long as i have is by the genrousity of family members. But I am now ready to give up. The pain is too great and I am deeply ashamed at my financial predicament. I request you do the right thing and get this claim processed as soon as possible. </p>
Thank you for raising your concerns with us.
We have escalated your complaint to our Claims Management Team and they will contact you directly to assist and provide feedback.
Regards,
Habibah
Discoery Life
Thank you for raising your concerns with us.
We have escalated your complaint to our Claims Management Team and they will contact you directly to assist and provide feedback.
Regards,
Habibah
Discoery Life
Your complaint has been resolved and formal feedback has been emailed to you.
Regards,
Habibah
Discovery Life
Your complaint has been resolved and formal feedback has been emailed to you.
Regards,
Habibah
Discovery Life
