Inaccurate Medical Information and lack of service

I would like to start off an express my deepest disappointment with the lack of assistance from Discovery staff as I have been trying to do life cover with Discovery as I have been a medical aid client with Discovery for over 10 years. As per the attached letter it state that I have been declined for life cover with Discovery due to elevated levels of Cholesterol as per the “ Vault report” , from the time of receiving the decline letter to date I have been calling as per advise the number ***and have been dealing with the most rude and non- literate staff from consultants to a manager that tells me he cannot assist as he does not deal with new clients , and cannot direct me to correct department ??? , The adviser Brian *** , phone is always off , how does this work so for 10 Days I have been trying to get into contact with someone just to assist and clarify the decline letter , as this is a joke of the year. I have NEVER been to any Doctor for any heart problems nor any Cholesterol , I have never even been tested for Cholesterol not treated for this , so how and where does this info from “ Vault” come from as I can tell you now this is utter nonsense and this is false and will take this further as this is now effecting that I cannot get life cover with Discovery ???

Please can SOMEONE that is willing to WORK get back to me so that I can get this sorted and rectified ASAP!

ANDRIES APPELGRYN ***