SE
Stuart E

1 reviews | Active since Feb 2010

22 Sept 2016, 09:54

******* tactics

<p>I have been called for the last couple of days from ********** 270 on behalf of Discovery to sell me lfe cover. I eventually answered the phone and the agent went through the benefits. It sounded very good and wanted to have a look at the T & C before going ahead. I asked if they could email it to me first to which they rep**** " we need a confirmation of a policy before they can email it". This is an ******* tact under FAIS and is definately not treating customers fairly. When I asked to speak to a manager the agent hung up on me. Is this the way Discovery does business because if it is, their clients better change to a company that is above board. I woulk like a proper feedback via email or i will lay a complaint directly with the FSB.</p>

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Replies (2)
Discovery Life
Discovery Life's reply22 Sept 2016, 10:07
Official

Thank you for raising your concerns with us.

We have referred your complaint to the relevant Independent Advisors office and they will contact you directly with feedabck.

Regards
Habibah
Discovery Life

Best regards,

Discovery Life
Discovery Life's reply22 Sept 2016, 10:29
Official

We confirm that the complaint has been resolved.

A formal resolution letter has been forwarded to you via email.

Regards,

Habibah
DISCOVERY LIFE

Best regards,