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Share Your Experience
MA
Mathew A

1 reviews | Active since Feb 2019

11 Jul 2024, 08:26

I just want to cancel the policy !

Experience up to now has been ok, nothing great but relatively uneventful.

I am in the process of moving my policy to another company based on my Financial Planners recommendations and I cannot get a policy cancellation confirmation from you at Discovery. Why is that - how hard can this be ? I have called in and followed your process but I'm still waiting. I need this to be finalised and completed.

0
Replies (4)
Discovery Life
Discovery Life's reply11 Jul 2024, 09:28
Official
Dear Mathew A 

Thank you for your review. 

We will investigate and provide you with feedback via email. 

Regards 
DISCOVERY LIFE 
Discovery Life
Discovery Life's reply17 Jul 2024, 11:29
Official
Dear Mathew A 

We have formally responded to your review and have resolved this matter.  

Regards 
DISCOVERY LIFE 
MA
Mathew A's update23 Sept 2024, 09:25
Reviewer Update
Important to note that you have not responded, you cannot tell me why you debited me despite everything happening when it was supposed to happen. The Team Leader who tried to assist me was also going to investigate this and still on the 23 September - NO RESPONSE, NONE WHATSOEVER!
Discovery Life
Discovery Life's reply25 Sept 2024, 22:15
Official
Dear Mathew A 

Please refer to our letter sent to you on 17 July 2024, which clearly outlined the details of your policy cancellation to explained why the debit occurred. In the same letter, we referred you to our previous emails where we had provided this information and requested confirmation if you had any further questions or required additional assistance.

As we had not received any further communication from your side, we assumed the information provided was satisfactory and closed the complaint accordingly.

Regards 
DISCOVERY LIFE