Hurting ,Angry and Depressed

My husband worked for discovery from 2008 until he met his death. I am unable to get anyone to assist I send documents to relevant people but I get the silent treatment. He was busy with a sever illness claim before his sudden death,Bonolo N claimed he had just enquired no claim was put through,however after I spoke to his oncologist he confirmed and forwarded me the documents he sent to staffbenefits in March,my husband passed away 19 February and she has called me once to submit medical certificates I had and x-ray which I did since then there has been silence. GEP benefits no call once so ever sent documents and asked if all is correct not even an email response from Nozipho N. It's the silence that drives a bereaved family crazy,he left me with 2 kids ,I would like to get our stuff in order and try move on with my life but this company is making it hard. I still am loyal to them keeping my medical aid and life cover,though I can't even afford it without my husband financial help. I am being treated like second class citizen but then maybe I am and loyalty counts for nothing if you don't have anything. I also asked for HR to assist in his UIF ,I sent them a form from Department last month on the 10 th and still today no communication. I asked about his retirement benefits,I was told company lawyers will call me for further information,I told myself this I won't fight because it does take quite a while but no communication can not be okay for anyone I just need assistance with what my husband left behind for his kids that's all .