Horrible Services on Life Cover Application

Very frustrated by Discovery. I contacted them for Life Cover and their nurses came to my house on 6 May to do my bloods. It’s the 18th today and no feedback. I’ve called their call centre several times to follow up and I get told my query would be escalated. No response to date. Imagine something as sensitive as your blood being drawn from your body and for the purposes they said it was for and not receiving feedback. At this point can’t help but wonder how they will drag their feet if my beneficiaries actually have to claim. I moved to discovery bank to bundle and save so I can add life cover, medical aid and car insurance but horrible service so far. Not even interested in proceeding anymore.