Horrible service, incompetence and complete disregard by Discovery Life

We put in a claim on 15 November. To date it has not been paid out. We have been asked for all kinds of documents and impossible tasks. Discovery is completely inconsiderate and illogical. How do they insist on making payments to minor children who are 5 years old? Not that that payment was made anyway. They keep to their policies which have no legal basis.

When you call the call centre you are told that the claim is with another department but you can’t have access to that department for feedback. Even the person on the phone can’t give any feedback or status of the claim. You ask for a call back and no one calls you back.

I was told payment would reflect by 29 December and it still has not been received. Saddest part is that no one can give a reason or explanation for this.

Truly a horrible experience especially considering that this is a life cover claim. When bereaved, one doesn’t have to be dealing with such. Claim was approved weeks back but payment is not forthcoming without any valid reason