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ZM
Zanele M

1 reviews | Active since May 2019

23 Feb 2022, 21:06

Horrible service

Despite numerous attempts to get a refund as I was debited twice for the month of December on my Group life, my query has still not been resolved. One thing they do excel in is sending you from pillar to post. I’m so disgusted by the service I can only what it would be like in a situation where I might need to claim.

0
Replies (3)
Discovery Life
Discovery Life's reply23 Feb 2022, 21:44
Official
Dear Zanele M

Thank you for your review.  

Since this matter is related to a Group Life policy, kindly note that we will escalate it to the correct team, and they will respond directly to you.

Regards 

Precious
DISCOVERY LIFE   
ZM
Zanele M's update23 Feb 2022, 21:50
Reviewer Update
Which is the correct team? After sending an email to payroll_input the response was that they do not deal with this and StaffBenefits, GroupInfo and Administration were cc’d to assist and STILL no feedback! I’m so sick and tired of this back and forth!
Discovery Life
Discovery Life's reply23 Feb 2022, 22:21
Official
Dear Zanele M

Thank you for your review.  

Your review is posted under the Discovery Individual Life Hellopeter account.  This is a completely separate department from the Group Life team who handle Group Life policies.  

We have therefore made sure that the review is escalated accordingly, to the Discovery Group Life/Risk team. 

We trust that this clarifies our initial response. 

Regards 

Precious
DISCOVERY LIFE